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It is not necessary to contact us before sending in your headphones as long as you provide a packing slip with your information on it. Is only one of your speakers producing sound? Sound going in and out? Broken Beats headband on black, white, or red headphones? Headphones not turning on? We can fix those, just send them in and we’ll get you taken care of!
We’re available Monday – Friday, 8 a.m. to 5 p.m. MST
611 N 1050 W
Provo, UT 84601-1437
firstname.lastname@example.org – We respond to most emails within 24 hours
Note: In-ear/Ear-bud repairs are limited to audio plug repairs. In-ear headphones frequently break at the ear piece/remote control/speaker and we cannot repair those types of breaks.