Contact Us

Looking for shipping information? Then look here.

It is not necessary to contact us before sending in your headphones as long as you provide a packing slip with your information on it.  Is only one of your speakers producing sound?  Sound going in and out?  Broken Beats headband on black, white, or red headphones? Headphones not turning on?  We can fix those, just send them in and we’ll get you taken care of!

We’re available Monday – Friday, 8 a.m. to 5 p.m. MST

Phone Number:


Mailing Address:

Bose Repairs
611 N 1050 W
Provo, UT 84601-1437


service@boserepairs.comWe respond to most emails within 24 hours

Note: In-ear/Ear-bud repairs are limited to audio plug repairs.  In-ear headphones frequently break at the ear piece/remote control/speaker and we cannot repair those types of breaks.

Contact Form:

Your Name (required)

Email Address (required)

Phone Number (required)

Headphone Model (required)

Headphone Color

Please describe your issue - Ask for the Bluetooth Hi-Fi Adapter (required)

In many cases, we need a picture of the damage in order to provide a quote. Please attach a helpful picture or two here. (5mb size limit per picture)

File 1:

File 2: